Survey Results: Texas Restaurants and Masks

Jun 24

AUSTIN, TX (June 24, 2021) – In a recent survey conducted by the Texas Restaurant Association, restaurant owners shared their policies on masks and facial coverings for their employees and staff. 150 restaurant owners responded to the survey, which opened on June 11 and concluded June 24, 2021. Survey respondents were encouraged to share feedback anonymously. 

Selected Comments

  • "We have encouraged our employees and customers to use their best personal judgment on whether or not wearing a mask is going to pose a risk to themselves and others. We also provided excused days off the get vaccinated and recover from any symptoms and had a large majority take advantage of that and feel we are providing the safest environment that we can."
  • "We require vaccinated employees without masks to wear a three inch lapel button stating 'I am completely vaccinated against Covid-19.' "
  • "There are still many unknowns about the additional strands of COVID that may hit this fall. It was a challenge to finally get everyone onboard with consistently wearing masks. I would rather keep it going until we know more about this deadly vicious disease."
  • "We encourage vaccines by being flexible with schedules, offering uber to appointment, and helping make appointment or find a location."
  • "We are happy to have ended the mask mandate, not only are they uncomfortable for staff, but they hindered our ability to show true hospitality by being greeted with smiling faces."
  • "When a good employee working with us for over a year took her mask off in the office, I realized I had never seen her without her mask and would not have recognized her outside the business. That was enough for me to make my decision on June 5 starting the following day it would be at employees discretion to wear a mask. Three out of 65 chose to continue."
  • "We are trying to reach 75% vaccination rate for front of house and back of house independent of each other. We have scheduled mobile vaccination clinics to come to us. Once we reach our goal we will stop enforcing masks for employees."

Survey Responses

  • Do you currently require your staff to wear masks or face coverings while working?
    • No - 53.33%
    • No, if they are vaccinated - 24.67%
    • Yes, regardless of vaccination status - 22%
  • Do you plan to continue to require your staff to wear masks or face coverings?
    • No - 66.89%
    • Yes - 20.27%
    • Unsure - 12.84%
  • If you only require masks for unvaccinated employees, do you require them to show proof of their vaccine?
    • No - 27.21%
    • Yes - 12.93%
    • n/a - 59.86%
  • If you allow some or all of your employees to work without masks, have you received customer complaints?
    • No - 65.77%
    • Yes, but not many - 6.04%
    • Yes, lots - 0%
    • n/a - 28.19%
  • If you require some or all of your employees to wear masks, have you received employee complaints?
    • No - 54.05%
    • Yes, but not many - 12.16%
    • Yes, lots - 1.35%
    • n/a - 32.43%

About the Texas Restaurant Association
The Texas Restaurant Association was formed in 1937 to serve as the advocate in Texas and the indispensable resource for the foodservice industry. Today, as a leading business association, TRA represents the state’s $66 billion restaurant industry, which is comprised of more than 48,000 locations and a workforce of 1.3 million employees. Along with the Texas Restaurant Foundation, the Association represents, educates and, promotes the growing industry. 


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